Bank Chief Operations Officer

About the role

The Bank Operations Officer is responsible for overseeing the daily operational activities related to banking relationships, vendor management, payment processing, servicing operations, collections oversight, and operational controls. This role serves as a key liaison between Sezzle, banking partners, payment processors, servicing vendors, treasury, accounting, compliance, risk, product and technology teams to ensure accurate, timely, and compliant management of customer accounts and movement of funds. The ideal candidate possesses strong banking or fintech operations experience, exceptional analytical skills, and a deep understanding of payment operations, consumer servicing, collections management, reconciliation processes, and operational risk controls.

Responsibilities

• Banking & Payment Operations
• Manage day-to-day banking operations, partnering closely with product and engineering on strategy and design.
• Assist with optimization of cash movement processes and settlement timing.
• Monitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlement.
• Oversee funding flows, merchant payouts, customer repayments, and operational cash movements.
• Investigate and resolve payment exceptions, returns, rejects, and settlement discrepancies.
• Support new bank integrations, account openings, and banking partner/vendor onboarding activities.
• Servicing & Collections Oversight
• Oversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectives.
• Monitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communications.
• Partner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently met.
• Review delinquency trends, collection effectiveness, cure rates, roll rates, and operational KPIs to identify opportunities for improvement.
• Support implementation and monitoring of collections strategies, including payment reminders, recovery initiatives, and loss mitigation programs.
• Ensure servicing and collections processes comply with applicable consumer protection laws, regulatory guidance, and internal controls.
• Collaborate with Risk, Compliance, Legal, and Product teams to enhance servicing operations and improve customer outcomes.
• Assist in vendor oversight, audits, and performance reviews related to servicing and collections partners.
• Vendor Oversight & Third-Party Management
• Serve as the primary operational relationship manager for banking partners, payment processors, servicing providers, collections agencies, and other critical third-party vendors.
• Monitor vendor performance against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational standards.
• Conduct regular vendor reviews to assess operational effectiveness, compliance adherence, customer outcomes, and risk management practices.
• Partner with Compliance, Risk, Legal, Procurement, and Internal Audit teams to support vendor due diligence, onboarding, ongoing monitoring, and periodic risk assessments.
• Oversee issue management and reme

Benefits

Additional Information

Organization: Sezzle Bank (in formation) Position Title: Bank Chief Operations Officer Department: Operations / Payments Operations Location: Minneapolis, MN (Hybrid), Salt Lake City, UT (Hybrid) or Remote (U.S.) Reports To: Bank CEO/Sezzle COO About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About Sezzle Bank (in formation): Sezzle Bank is a planned de novo bank in formation, headquartered in Utah and wholly owned by Sezzle Inc. The Bank will serve as the regulated banking entity supporting Sezzle's financial product offerings and ancillary services, with a strategic focus on responsible lending, financial innovation, and exceptional customer experience. We are building a best-in-class team to stand up a safe, sound, and compliant institution from the ground up. Position Summary

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at sezzle? Share your experience