The Facilities Associate (Maintenance Technician I) is responsible for the maintenance, repair, and upkeep of Topgolf's venue, grounds, equipment, and systems. You'll complete maintenance tasks, troubleshoot issues, respond to maintenance calls, and help keep every part of the venue operating at its best - all while upholding safety standards and engaging with guests and teammates in a way that reflects Topgolf's values.
This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events , and high-volume seasons.
Responsibilities
Maintain and Repair the Venue
Complete all maintenance and repair tasks as directed by the Facilities management team, across all areas of the venue
Troubleshoot and resolve issues with equipment, systems, and infrastructure throughout the venue and grounds
Monitor the operation and proper use of all equipment and systems to identify issues before they become problems
Monitor the use and inventory of spare parts, maintenance supplies, and equipment and flag shortages proactively
Respond and Communicate
Answer and respond to maintenance calls for assistance promptly and with a sense of urgency
Communicate accurately and effectively with guests and team members about maintenance status, safety concerns, and repairs in progress
Report all significant issues, safety hazards, and unresolved deficiencies to the Facilities Manager immediately
Adhere to all safety, health, and environmental policies and procedures at all times
Support the Guest and Team Experience
Engage with guests in a friendly and professional manner when working in guest-facing areas of the venue
Support teammates across Facilities and Operations to keep the venue fully operational and guest-ready
Participate in training to build your maintenance skills and grow within the Facilities team
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring
WHY YOU'LL LOVE IT HERE
You'll build real maintenance and technical skills - no experience required , full training provided
You'll work in one of the most dynamic facilities environments in entertainment, where no two shifts are the same
You'll be part of a team that keeps a high-tech, high-traffic venue running at its absolute best
You'll work in a place where your skills grow, your effort matters, and your work is visible in every guest experience
CORE COMPETENCIES FOR SUCCESS
Being Resilient | You stay calm, methodical, and solution-focused even when multiple issues need attention at once.
Remains calm and professional during peak service, high-volume events, and unexpected challenges
Recovers quickly when things go sideways and helps the team do the same
Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale
Brings the same thoroughness and care to the last repair of the shift as to the first
Communicates Effectively | You communicate clearly with the Facilities team and guests, keep everyone informed, and escalate quickly when needed.
Listens to direction from the Facilities management team and carries out tasks accurately and completely
Communicates repair status, parts needs, and unresolved issues to management proactively and clearly
Interacts with guests professionally and helpfully when performing maintenance in guest-facing areas
Contributes to a team environment where everyone is informed, supported, and set up to keep the venue running
Customer Focus | You understand that a well-maintained venue is the foundation of every great guest experience, and you own that.
Holds themselves accountable for the quality and completeness of every maintenance task they take on
Anticipates equi
Benefits
Health insuranceFlexible schedule
Additional Information
ABOUT TOPGOLF
Topgolf is where golf meets a great time . We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.
WHAT WE'RE SEEKING
Are you someone who likes to figure out how things work, fix what's broken, and take pride in keeping a complex venue running smoothly? Do you bring a hands-on approach, a willingness to learn, and the kind of reliability that a maintenance team can count on? Can you troubleshoot a repair issue, respond to a maintenance call, and manage your supplies and tools - all in the same shift?
We're looking for a Facilities Associate who wants to build real maintenance skills in a dynamic, high-energy environment. No experience is required - we will train you. You'll keep the venue, grounds, technology, and game systems in top shape while also engaging with guests and supporting a team that takes the guest experience seriously. If you're motivated, mechanically curious, and ready to grow, this is your role.
Topgolf · Tg - Venue - Loudoun