Associate's degree, plus one (1) year of public event or other related experience.
Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
Experience may substitute for the education up to the maximum of two (2) years.
Licenses and Certifications Required:
Appropriate level of driver's license as specified for the individual's job.
Experience working in a public/private assembly facility managing large crowds and individual clientele.
Experience working with dispatch/control center in a security operations field, including security access and video surveillance systems.
Experience in Microsoft Office products including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.
Other:
Texas Class C Driver's License
Notes to Candidate:
Salary Range: $22.05 - $24.26
Location: Palmer Events Center
Days and Hours:
5:00 a.m. - 1:00 p.m. The schedule includes a rotating shift. Ability to work some evenings, weekends, and holidays is required for this position.
When completing the City of Austin employment application:
The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.
A detailed, complete City of Austin employment application is required to evaluate your qualifications.
Do not use statements such as "see resume" or "see LinkedIn profile."
Resumes will not substitute for a complete application or be used to determine qualifications. Any blank or incomplete application will be automatically screened from the hiring process.
Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
All responses to supplemental questions must be supported by information in your application.
Starting salary will be based on overall relevant experience.
No changes will be accepted after the job posting closes.
If you are Selected as a Top Candidate:
We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).
Proof of education from an accredited institution, verification of professional licenses or certifications, and a co
Benefits
Vision insurance
Additional Information
About This Position
Job Description:
Facility Services Representative
Purpose:
Under direct supervision, provide information, instruction and assistance to clients and visitors for conventions, events, and trade shows, in a public assembly or event facility.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Assists clients with move-in and move-out activities.
Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
Monitors facility entry and exit points.
Performs facility lock-down when necessary.
Perform security and safety services.
Monitors and performs security and fire systems.
Coordinates emergency response including evacuation process.
Answers visitor/client questions and provide assistance.
Observes and enforces department/facility safety and operational policies and procedures
Responsibilities - Supervisor and/or Leadership Exercised:
Acts as point of contact for department/facility in absence of Facility Services Representative
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of facility and event coordination.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of Federal, State and local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computer and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other city employees and the public
Austintexas · Palmer Events Center