myExpenses Operations Coordinator

About the role

FBT defines, owns, sources and operates efficient and standardized business services for the BP Group. We are business process professionals, working as a unified organisation across finance, customer service, procurement, HR services, tax and other functional areas to fully support BP in its global operations and aims. Our license to operate is dependent on us being able to deliver silent running in the most efficient manner. As the FBT organisation continues to grow and accommodates more, it has the opportunity to deliver additional value in five core areas: Risk and control: Enhancing BP's business and system controls through improved governance and implementation of global process designs, systems templates and control frameworks. Process effectiveness: Increasing cash and working capital delivery; improved process effectiveness and reliability through delivering an accurate outcome first time. Process efficiency: Driving commonality of global processes and building these into standard templates to be incorporated into our ERP systems implementations and our continuous improvement activities across operational processes. Quality service: Delivering enhanced customer services to the businesses we serve and BPs customers, through our well-trained, professional people. Capability: Developing future leaders for the organization through talent management BP and career mapping and developing deep expertise in the domain of process. In this role You will Provide process expertise and support to all myExpenses Process and Corporate Card users in alignment with BP's Travel & Expenses (T&E) Policy Support end-users for operationally related queries and issues (including training) Coordinate and deliver communications and training (including myExpenses Communities of Practice) where required for myExpenses users Full visibility of end-to-end expense reimbursement process and ability to provide assistance to end users. Support the helpdesk on user queries and issues. Work proactively and independently, identify the root cause of the issues, understand it and create root cause analysis and come up with plan for the solution What You will need to be successful Formal qualifications constituting university degrees, examination certificates that confirm a level of educational attainment or licenses. Membership of a professional body that has confirmed an individual has reached a level of capability within a professional field (usually but not necessarily obtained through examinations) or Formal certification that they can undertake specialist work or processes e.g. PMI. Ability to prioritize workload, work under pressure, and meet tight deadlines. Extensive Customer Service and communication skills Personal effectiveness Excellent written/oral communication in English. Spanish language is an advantage An investigative nature to ensure timely closure of issues In-depth understanding of the systems in use Proven knowledge of SAP finance module and deep understanding of posting and payment logic Good analytical skills Financial accounting background Customer focus and solution -oriented personality Strong communication and cooperation skills At bp, we provide the following environment & benefits to you Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options Celebrate in bp's success. You may be eligible to join bp's Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules