Sales Enablement Market Manager
Location: Seattle, Washington or surrounding area
Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.
POSITION OVERVIEW:
The Sales Market Manager is responsible for building and growing productive relationships across the Field Sales Channels to achieve and exceed assigned sales targets and company initiatives. Acting as a sales enabler, the Sales Market Manager will improve the performance of UBREAKIFIX stores and the Delivery Expert Setup channel through proactive email, zoom, and in-person support within their geographic market. Through the establishment of operational partnerships, support will include the development of revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving the excitement of a sales culture. This position will also work other internal cross-functional areas to identify growth opportunities and process improvements.
This role requires a valid driver's license and up to 4 days of weekly travel to uBreakiFix stores and Forward Stocking Locations within your region using a reliable personal vehicle (mileage reimbursed). Air travel and overnight stays may be required .
ESSENTIAL JOB SKILLS/DUTIES:
- Effectively develop and maintain relationships to guide and impact behavioral changes, drive sales incentives and contest and set site expectations
- Partner with Sales Enablement leadership to understand organizational priorities, create onsite coaching plans priorities to drive store change or policy reinforcement
- Adhere to general standard operating procedures for onsite visits
- Provide guidance on policy and procedures as well as best practices
- Serve as an Expert sales coach guiding practice sessions and role plays, observing real-time interaction and provide In the Game Feedback
- Meet or exceed a diverse set of goals and matrix developed based on organizational goals
- Identify opportunities within the customer interaction experience and partner with sales leaders to conduct training as needed
- Serve as the primary Asurion voice for assigned sites with the ability to provide readouts daily and adhoc readouts on current site state
- Partner with stakeholders to resolve problems and remedy issues as they arise
- Ongoing communication with key team members on site progress
- Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines
Asurion · Seattle