Ability to Sell (Inactive), Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy (Inactive), Interpersonal Relationship Management, Numeracy, Sales
Competencies
Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity
Education
National Certification (Nat Cert) (Required)
Closing Date
15 June 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Benefits
Equity / stock options
Additional Information
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
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This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.
The incumbent is individually accountable for achieving results through own efforts.
Meets monthly sales targets in terms of lending, transactional banking and insurance.
Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
Accurately capture all client information on Summit as per loan application and supporting documentation
Suspend or reject loan applications to be re-quoted as and when required
Report suspicious or fraudulent loan application documents to the Branch Manager
Explain the Loan Application Process to facilitate client understanding of the process
Explain Terms and Conditions of Old Mutual Finance Products to clients
Issue copy of Contract / Agreement to Client
Print loan agreement for client's signature
Correct altered loan application information sent for rework and reprint for client's signature
Follow up on clients with 1st and 2nd missed instalments
Meets collections and arrears targets in terms of lending products.
Educates clients on responsible use of credit and effective money management
Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
Provides excellent face to face and telephonic service to customers.
Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
Builds sustainable relationships that enhances the brand.
Delivers on daily production standards and adheres to service and quality standards.
Processing of lending products and verification of the required information.
Minimum Requirements
National Senior Certificate or; (Equivalent NQF level 4)
Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)
Oldmutual · Worcester