Audit documents received for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.
Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Varies depending on volume but must be available for calls from 9am-4pm.
Review for duplicate payments or supplemental requests based on shop/customer invoice submission.
Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.
Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.
Upload Documents into Sv2.
Recognize SIU/FL/Stray requests and forward documentation, as needed.
Performs other duties as assigned
Complies with all policies and standards
Education Qualifications
High School Diploma Required
Experience Qualifications
less than 1 year of experience Required
Previous customer service experience Preferred
Skills and Abilities
KSPH of 10,000 plus
Strong verbal and written communication skills
Adaptability to fast paced, frequently changing environment
Microsoft Word
Oracle
Proven customer service experience, especially in phone-based roles
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
Additional Information
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Interested applicants must reside in the Columbus, OH area and be willing to come on-site for training, 60 to 90 days.
Compensation: $18.00/hour
A Brief Overview
This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.
Belron · Columbus, OH