Technical Support Representative

About the role

As a Technical Support Representative, you will join our multilingual Technical Support team to whom users, professionals and partners turn to when in need of help. In this experience, you will be the voice of Tobii Dynavox to our users and partners in primarily Germany and deliver high-quality technical support, while gaining in-depth knowledge of our diverse portfolio of products. While your previous work experience is important, we also value finding a strong cultural fit. You don't need to be an IT expert, however, we greatly appreciate your curiosity and interest in technology, and your familiarity with using both Windows and Apple products. If you enjoy helping people and solving problems through collaboration and technology, you can contribute significantly and thrive in this role! Please note: This is a full-time, permanent and onsite role at our office in Stockholm, Östermalm . Our working hours are 8am-5pm from Monday to Friday. In this role, you will: Assist customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product features, functionalities and best practices, empowering them to resolve issues independently. Troubleshoot issues across our hardware and software platforms via phone, email, chat and remote desktop sessions, collaborating with developers and other stakeholders when necessary. Nurture and maintain strong customer relationships by demonstrating empathy, patience, and commitment to their success, whatever that looks like for them. Collaborate with our marketing team to monitor our social media channels. Assist in the development and maintenance of technical documentation such as articles, FAQs, and user guides tailored for target regions.