Additional Information
Senior Manager, Product Management - US Card Core Platform & Servicing
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don't just maintain the status quo-we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale.
We currently have multiple high-impact roles and are seeking high-caliber Senior Manager Product Managers to join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems, including:
Modernized Core Platform: Lead the charge on migrating US Card Recoveries onto Capital One's next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, phase out legacy tech, and lay the foundation for launching our flagship Platinum card directly onto Modern Core rails by Q1 2027.
Agent & Customer Assist Platform (AI & Servicing): Accelerate the evolution of our comprehensive, AI-leveraged source of truth for all Card servicing policies. You'll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
Credit Bureau Disputes: Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
Conversational AI solutions: Part of our enterprise quality platform, you will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.
Role Overview
We are seeking visionary and results-driven Senior Manager-Level Product Managers to lead the strategy, development, and execution of high-impact product initiatives. In these roles, you will sit at the intersection of customer empathy, business strategy, technological innovation, and transformational leadership. You will be responsible for defining long-term product roadmaps, cross-functional collaboration, and mentoring a high-performing team to deliver scalable, customer-centric solutions that accelerate business value.
Capital One · Mclean, VA