Bachelor's Degree in Health Care Administration, Nursing, Business, or related field preferred or equivalent experience
Valid Driver's License
Preferred active Georgia License in Accident/Sickness/Life Insurance
Two or more years broad-based business experience within health insurance or relevant industries
Experience in a sales-oriented environment is preferred
Customer service experience required
Strong multitasking ability
Proactive and positive problem-solver
Excellent communication skills
Technical proficiency in Excel and data management
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day responsibilities. Must be able to drive a vehicle and daytime/overnight travel as required.
Benefits
401K (4% Match, Immediate Vesting)Accident insuranceCompetitive salaryCritical Illness InsuranceDental InsuranceEmployee Assistance ProgramFlexible Spending AccountHealth & Wellness ProgramHealth Savings AccountLife & AD&D InsuranceLong Term DisabilityMedical InsurancePaid Time OffPet InsuranceShort Term DisabilityVision InsurancePRE-EMPLOYMENT SCREENINGDrug Screen and Background Check RequiredHEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYERHealth insurance401(k)Flexible schedule
Additional Information
MISSION
Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors.
VALUES
HealthOne is guided by a cultural framework that embodies our values and drives our decisions.
Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient. We care for PEOPLE by being welcoming, authentic, truthful, consistent, and humble. We are continuously looking for ways to improve our PROCESS and how we get things done.
HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals.
JOB PURPOSE
In this support role, you'll be the go-to expert for administrators and beneficiaries dealing with Individual Coverage Health Reimbursement Arrangements (ICHRA) and other types of HRAs on a day-to-day basis. Your main purpose is to ensure that clients understand how these arrangements function, assist them in designing and implementing their HRA plans effectively, and provide ongoing support as they navigate through various challenges or questions that may arise. Essentially, you'll serve as a crucial link between our company and our clients, offering guidance, problem-solving assistance, and building strong relationships to ensure their satisfaction and success with our services.
ESSENTIAL JOB DUTIES
Provides expert support for users of HRASimple via chat, phone, and tickets
Guides clients on HRA details, plan design, and platform usage
Aids in HRA plan design and implementation for companies
Provides friendly, clear, and confident support
Manages support requests efficiently
Collects and represents client feedback internally
Builds relationships with company administrators
Assists small businesses with HRA implementation
Ensures accuracy in data provided to administrators
Simplifies data explanation for client understanding
Maintains regular and predictable attendance
Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
Works to encourage and promote Company culture throughout the organization
Other duties as may be assigned
TRAITS
Barrier identification and problem-solving
Understanding complex enrollment processes
Remaining calm in fast-paced environments
Conflict resolution and clear communication
Navigating multiple software platforms
Analyzing complex data sets
Open to new ideas and perspectives
Healthonellc · Dalton, GA