Guest Services Agent - Part Time

External

Onni · Steveston

Part-timeOn-siteToday

ComplianceExcelPhoenix

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About the role

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Benefits

Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.Continuous learning opportunities with an annual educational allowance.Generous referral program ranging from 500-$2,500 depending on business need.Regular consistent team-building activities and events.Discounts to local amenities and vendors.Discounted hotel stays in multiple locations through our Hospitality offerings.What Will You Do?Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasibleRemain proficient in all programs required to manage hotel and residential desk needsHold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directionsRespond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practicesEnsure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit proceduresCommunicate any relevant feedback from guest and/or other departments with the Guest Service ManagerCoordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garageProcess packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Coordinate the storage room by storing and retrieving guest luggage and packagesProvide basic trouble-shooting support for in-room hotel services such as Internet, TV, and moviesCommunicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possibleWhat You Bring:High School Degree or equivalentFront Office/Concierge experience in hotel, residential or customer focused industryProficiency in MS Outlook, MS Word, MS Excel, and MS Windows requiredMust have excellent customer service and interpersonal skillsExcellent oral and written communication skills for team and guest interactionsAbility to multitask in a fast-paced and high volume environmentAbility to work well within a team.Salary Range:$22 - $23 Per HourHealth insuranceDental insuranceVision insurance

Guest Services Agent - Part Time

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