As a Teammate, you will be providing support, often in a Technical Tier 1 profile . The role involves customer service activities and typically requires a focus on customer satisfaction and issue resolution .
Responsibilities
While specific task details are not outlined, the role generally provides first-line support, troubleshooting, and ticket resolution in a customer service environment .
Required Qualifications & Skills
Language Proficiency: Portuguese: B2+ proficiency (fluent written and spoken Portuguese is required) .
English: B1+ proficiency .
Experience: A minimum of six months of Customer Service Representative (CSR) experience . Technical experience (basic troubleshooting) is a plus .
Education: Graduates, gap-year students, drop-outs, and undergraduate students without educational commitments are eligible to apply .
Compensation and Work Details
KPIs: Variable KPIs are guaranteed for the first three months (Based on Adherence & Attendance only) .
Work Schedule: Rotational shifts (Morning/Night/Overnight) with 5 working days and 2 days off .
Work Setup: Onsite (In-center) .
Transportation: Provided .
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Benefits
Health insurance
Additional Information
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Taskus · Cairo, Egypt