Head of People Services LGS

Benefits

Additional Information

For Linklaters Global Solutions Warsaw, we are currently recruiting for the Head of People Services LGS role . Work arrangements: Hybrid model work: regular weekly presence at the Warsaw office is required Contract: Employment contract with 3- month probation period Business trips: Few times a year The team You will join Linklaters Global Solutions (LGS) as part of the People function - a strategically driven, globally connected team dedicated to supporting the firm's talent, culture and long-term growth. LGS is a key pillar of Linklaters' global operating model, housing critical business and people services that support partners and colleagues across all regions. As Head of People Services LGS , you will lead the People Services (HR Operations) team that delivers core people administrative services and underpins the employee experience across the firm. The team supports the full employee lifecycle, manages people data and compliance, and plays a central role in how our people experience Linklaters from onboarding through to exit. You will directly lead a senior layer of 4direct reports and oversee a wider structure of up to 50 full-time equivalents (FTE), reflecting the scale and complexity of the function and its impact on the global business. Operating from our Warsaw hub, you will work closely with senior leaders and C‑level stakeholders globally. The team is expected to demonstrate strong business acumen, maturity and presence, acting as a trusted partner and credible voice for People services in a complex, international environment. Purpose The Head of People Services LGS is responsible for creating, leading and evolving the firm's global People shared services function based in Warsaw. You will set the strategy, operating model and standards for HR Operations, ensuring efficient, high-quality and compliant delivery of people services to employees, leaders and People partners worldwide. You will play a visible role with senior and C‑level stakeholders, representing the People Services function globally and advising on how best to organise and deliver people processes and services across locations. You will be expected to handle complex, high-impact issues with composure, provide clear recommendations, and influence decisions at executive level. In this role, you will shape the strategic direction of People services, positioning the function as a trusted, forward‑looking business partner across the full onboard‑to‑retire lifecycle. You will drive operational excellence, digitalisation and continuous improvement, while safeguarding compliance with employment regulations, data privacy requirements and firmwide policies. You will also contribute People insight into wider location strategy, helping to determine where new or expanding teams are best placed, and acting as a strong advocate for Warsaw as a strategic hub where this aligns with business objectives. You will report to the Head of LGS Transformation & Service Delivery and collaborate closely with regional People leaders, Centres of Excellence and business leadership across jurisdictions. Your key responsibilities Set the direction and lead the team Create and establish the HR Operations / People Services team at Linklaters Global Solutions. Shape and communicate the vision, strategy and operating model for global People shared services. Lead, develop and motivate a high-performing, inclusive People Services team, directly managing four senior direct reports and providing leadership across a structure of up to 50 FTE. Act as the senior point of contact for key stakeholders and C‑level leaders on People services, representing the function confidently on a global stage. Deliver high-quality global services Oversee end‑to‑end employee lifecycle services, people data management and payroll‑related operations against agreed service levels. Drive consistency of processes, standards and controls across geographies, resolving complex or high-impact issues and escalations. Identify and expand the scope of services that can be delivered centrally from LGS in a scalable and sustainable way. Improve processes and drive digitalisation Lead process simplification, standardisation and automation to improve efficiency, quality and user experience. Maximise the use of Workday and case or ticket management tools, working closely with Technology and HR Centres of Excellence. Embed a culture of continuous improvement and innovation within the People Services team. Manage risk, governance and compliance Ensure compliance with employment laws, data privacy (including GDPR), data retention requirements and firm policies across relevant jurisdictions. Maintain strong governance, controls and risk management across People operations, partnering with Legal, Risk and Compliance where appropriate. Provide clear, risk‑balanced advice to senior stakeholders on People operations topics. Use data and insight to steer decisions Use key performance indicators