Rooms Controller

About the role

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS Pre-register reservations in Opera and create welcome packets prior to guest arrival Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue Answer incoming phone calls, handle guest requests and room moves Assign rooms at least seven days in advance. Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time. They will ensure that all group welcome materials are distributed accordingly. In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours Assist the guest reception desk with guest check-ins Process third party billing requests Assist Concierge and Guest Services teams as needed.

Requirements