Manager, Bankcard & Merchant Services

About the role

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range Annual Salary: $82,000.00 - $96,500.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to provide operational team direction in accordance with established systems and procedures. This role manages two account services teams, which entail Bankcard and Merchant requests. A customer service background is an integral part of the bank's success. Essential Functions Manage Account Services teams that support Bankcard & Merchant service requests and resolve complex problems as needed Resolve customer service issues and coordinate team productivity through established processes and procedures Ensure timely and accurate completion of departmental work and management reports Prevent financial losses by maintaining strong attention to detail on established bank controls Ensure compliance with departmental controls, Service Level Agreements (SLAs) and regulatory deadlines Ensure department processes are executed in accordance with SLAs, recognizing their impact on operational results and Commercial customer relationships Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required Communicate decisions, priorities and relevant information to team members effectively Support budget management, planning and expenditure Perform other duties as assigned Knowledge, Skills & Abilities Required Strong knowledge of operational management principles, including workflow oversight, resource allocation, and day‑to‑day execution Intermediate knowledge of the banking industry, including best practices related to Bankcard maintenance & Merchant setup is preferred Ability to learn relevant Commerce operating systems Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently solve problems Ability to drive results and balance management of organizational risk and meeting goals of the business Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook Education & Experience Bachelor's degree in Business or equivalent combination of education and experience required 6+ years of operations experience required 3+ years leadership/supervisory experience required ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Bankcard & Merchant Services job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $82,000 to $96,500 annually #LI-MC1 The candidate selected for this position may be eligible for the following employment benefits: employer sponsored h