Nurse Advice Line-Clinical Triage Nurse

About the role

Build your Career. Make a Difference. Presbyterian is hiring a skilled Nurse Advice Line-Clinical Triage Nurse to join our team. How you grow, learn and thrive matters here. - Educational and career development options, including tuition and certification reimbursement, scholarship opportunities - Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern) - Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions) - Malpractice liability insurance - Loan forgiveness through the New Mexico Higher Education Department - EPIC electronic charting system Type of Opportunity: PRN FTE: 1.00 Job Exempt: No Work Shift: Varied Days and Hours (United States of America)

Responsibilities

• Presbyterian is seeking a Nurse Advice Line - Clinical Triage.
• Some key responsibilities include:
• Receives, triages, verifies, and processes requests for clinical triage and medical advice from health plan members and their representatives. Callers may have varying degrees of acuity in presentation and symptoms presented.
• Uses clinical protocols to assess advice to callers, and documents discussion and information relayed.
• May work with stakeholders and primary and specialty providers across the state to identify most appropriate direction of care based on call. Uses critical thinking to gauge risks, determine acuity of caller s situation and make evidence based decisions on information and advice provided.
• Legally documents all calls and information discussed. Records and refers all pertinent information accordingly.
• May collaborate with other resources such as behavioral health clinicians or crisis staff to best direct callers.
• Advises manager of trends in calls and potential quality of care and legal issues.
• Communicates effectively with providers, PHP medical directors, PCSC staff, and other applicable PHS departments to deliver sound and appropriate advice.

Requirements

• Associates degree.
• New Mexico Board of Nursing RN License with Multi-State Compact Licensure status required, with at least 3 years of RN experience in clinical setting, emergency medicine, urgent care, or managed care experience.
• Experienced analytical skills as applicable to interpret medical records.
• Experience with detailed research, coordination and organizational skills.
• Demonstrated critical thinking skills as evidenced by experience, education, and/or the pre-hire interview process.
• We're all about well-being, starting with yours.
• Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
• Learn more about our employee benefits.
• About Presbyterian Healthcare Services
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
• Compensation Disclaimer
• The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthc

Benefits

Additional Information

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237 Compensation Pay Range: Minimum Offer $27.92 Maximum Offer $42.63

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