Clinical Staffing and Scheduling Operations Specialist

Responsibilities

• Clinical Staffing & Operations
• Provide real-time staffing support to ensure safe and effective allocation of nursing and ancillary resources
• Guide deployment and redeployment of staff, including flex teams and behavioral resource technicians
• Serve as a clinical advisor to staffing teams, supporting decision-making during assigned shifts
• Leadership & Collaboration
• Act as a trusted advisor to clinical and operational leaders across the health system
• Foster a collaborative, respectful, and inclusive work environment
• Mentor and support staff through coaching, conflict resolution, and change management
• Build strong partnerships across multidisciplinary teams
• Project Management & Informatics
• Lead and support clinical and business projects impacting staffing and operations
• Develop functional and technical requirements, workflow documentation, and system specifications
• Manage project plans, timelines, risks, and implementation processes
• Partner with IT and Project Management teams to ensure successful delivery
• System Implementation & Support
• Support implementation and optimization of scheduling systems (e.g., Advanced Kronos Scheduling)
• Act as a subject matter expert on clinical and business applications
• Perform system testing, troubleshooting, and issue resolution
• Recommend system enhancements to improve operational efficiency
• Consultation & Clinical Innovation
• Advise on the use of technology to enhance patient care delivery and safety
• Translate clinical workflows into effective informatics solutions
• Collaborate with stakeholders to align systems with organizational goals
• Education & Training
• Develop and deliver training programs for clinical and operational staff
• Create user documentation and support materials
• Promote continuous learning and adoption of new technologies
• SCHEDULE:
• Full-time, 40 hours a week
• Ability to work rotating weekends/holidays
• LOCATION:
• 361 Whitney Ave
• Holyoke, MA

Requirements

• Active Registered Nurse (RN) license (State of Massachusetts)
• Associate's Degree in Nursing (Bachelor's preferred)
• Minimum 3 years of acute care clinical experience in a complex healthcare setting
• Experience as a Nursing Supervisor
• Expertise with Advanced Kronos Scheduling or similar workforce management systems
• Experience as a clinical superuser or subject matter expert
• THE ADVANTAGES OF WORKING WITH BAYSTATE!
• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO - up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!
• Education:
• Associates Degree in Nursing (Required)
• Certifications:
• Registered Nurse - State of Massachusetts

Benefits

Additional Information

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a highly skilled and collaborative Clinical Staffing & Scheduling Operations Specialist (RN) to serve as a critical clinical and technical resource within our Central Staffing Office in Holyoke, MA .

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