Customer Success Manager

About the role

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Relationship & Success Management: Act as the primary point of contact and trusted advisor for customers, conducting compliance assessments and root cause analysis to resolve service or billing issues. Onboarding & Sales Support: Guide new customers through the accreditation and documentation process while qualifying marketing leads and identifying upselling or cross-selling opportunities. Contract Renewals & Negotiations: Lead the contract renewal process, including negotiating pricing and SLAs, preparing bid documents for RFPs, and ensuring account profitability. Collaboration & Reporting: Work across internal teams (Sales, Marketing, and Operations) to execute customer site tours and track key performance metrics like lead generation and web inquiries. Category: Sales

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