Processing Assistant

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The primary purpose of this Processing Assistant position is to provide secretarial support for the Independent Living Rehabilitation Program. This person is supervised by the Area Rehabilitation Supervisor. This position is critical in providing services to consumers in each program in a timely and efficient manner. This position serves as a vital link for communication between the Independent Living Rehabilitation Program Counselors, the Mini-Center Contractual Teachers, and vendors. The secretary must be constantly aware of operational goals of the Independent Living Program in order to assist the Division in coordinating the efforts of the Independent Living Rehabilitation Counselors. This requires maintaining contact by phone, mail, and in person with Medical Providers, vendors, Contractual Teachers and consumers in order to convey information, material, and messages. The secretary must use good judgment, discretion and good secretarial skills in order to assist the Independent Living Rehabilitation Counselors in case of emergency. The secretary in this position must also possess the knowledge of principles and processes for providing customer services. Knowledge Skills and Abilities/Management Preferences Salary Range: $39,244 - $68,679 Recruitment Range: $39,244 - $49,000 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Demonstrated experience working with general office equipment. Demonstrated experience having proficient computer skills. Demonstrated experience providing excellent customer service This position is funded in part through federal funds. This position will close at 11:59 p.m. the night before the end date. The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your appli