Manage assigned pre‑boarding activities to ensure a smooth and positive new‑hire experience
Act as the first point of contact for new hire and employee HR enquiries
Triage, resolve, and escalate requests through the ServiceNow portal, in line with SLAs
Maintain accurate and complete employee data to support reporting, compliance, and audits
Support the administration of employee benefits
Collaborate with Finance to support the accurate and timely processing of payroll
Complete required compliance activities and audits in accordance with internal and regulatory standards
Proactively contribute to the continuous improvement of Colleague Experience processes, tools, and documentation
Partner with HR colleagues and stakeholders across the organisation to build strong, trusted relationships
Monitor personal performance to ensure delivery against team SLAs and KPIs
About You
Previous experience supporting HR transactional or operational activities
Experience using Workday (desirable) or similar HR systems
Strong interpersonal and communication skills, with the ability to collaborate effectively within local and global HR teams
A customer‑focused mindset with a strong commitment to delivering excellent service
Ability to work independently, demonstrating initiative, resourcefulness, and sound judgment
Working knowledge of HR operations and understanding of relevant local statutory requirements
Strong Excel skills, with the ability to query and analyse data
Highly organised, with the ability to prioritise workload effectively
Comfortable managing multiple requests and competing priorities, with strong attention to detail
A continuous learner who stays current on HR trends, statutory updates, and best practices
Expectations
Acts with integrity and discretion when handling confidential and sensitive employee information
Collaborates effectively across organisational boundaries with internal and external stakeholders
Demonstrates ownership and accountability for delivering HR services to a consistently high standard
Brings a strong attention to detail, ensuring accuracy while identifying opportunities for improvement and efficiency
We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.
While this is expected to be a full-time role, part-time or flexible working arrangements will be considered.
Benefits
Flexible schedule
Additional Information
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
For over 50 years our work has guided the decisions of the world's most influential energy producers, utilities companies, financial institutions and governments.
Now, with the world's energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That's why we've redefined what's possible with Intelligence Connected.
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence - whether planning days, weeks, months or decades ahead.
Wood Mackenzie
Intelligence Connected
WoodMac.com
Wood Mackenzie Brand Video
Wood Mackenzie Values
Inclusive - we succeed together
Trusting - we choose to trust each other
Customer committed - we put customers at the heart of our decisions
Future Focused - we accelerate change
Curious - we turn knowledge into action
Role Purpose
As part of the Global Colleague Experience function, the HR Associate serves as the first point of contact for HR enquiries and transactional requests. This role is responsible for delivering efficient, accurate, and customer‑focused HR operational support across the employee lifecycle.
The HR Associate applies strong knowledge of HR processes and systems, works collaboratively with global HR colleagues, and contributes to providing a consistent and positive employee experience.
This is an exciting opportunity to join the team as we continue to develop and enhance our Colleague Experience function. Our mission is to deliver a best‑in‑class HR service that supports the HR Service Delivery model and improves colleague and candidate journeys through streamlined systems and processes. We partner closely with HR colleagues and the business to problem‑solve, advise, and enable seamless HR operations.
This entry‑level role is well suited for someone looking to start or grow their career in HR, offering hands‑on experience across a broad range of foundational and transactional HR activities.
Woodmac · Mexico City, Mexico