Maintain compliance with The Karol Hotel and Mainsail Lodging & Development company core values
Create a positive atmosphere for guests and team members
Manage the day to day operations, ensuring quality service standards are met and the guest experience is exceptional
Prepare all F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Human Resources when required
Review staffing levels to ensure exceptional guest service and operational needs are met and financial objectives are being met
Maintain regular attendance in compliance with The Karol Hotel policy, following a schedule which will vary according to the needs of the hotel
Maintain accurate payroll for all team members within the department. Comply with deadlines to ensure proper hours, PTO, and Holidays are paid out correctly.
Participate in required meetings to include: Departmental, Staff, Manager, and any other meetings.
Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
Comply with all safety standards and regulations to encourage safe and efficient hotel operations and OSHA guidelines
Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
Assist servers, server assistants, and hosts on the floor during meal periods and peak times
Supervise daily shift operations working with Restaurant Managers
Conduct daily pre-shifts to inform team of the hotel happenings
Work with Food and Beverage Manager on conducting monthly meetings with department to review scores, training, and any hotel / department items.
Uphold standards regarding purchase orders, voucher of invoices, and checkbook accounting according to standards
Maintain service and sanitation standards in restaurant, bar/ lounge, and room service areas in compliance with the state regulations
Ensure team members are aware of all applicable laws regarding alcoholic beverages.
Complete all required training from Mainsail Corporate and as directed by Food and Beverage Manager
Ensure compliance with all F&B policies and procedures by training, supervision, hands on approach, and follow- up
Control costs by conducting daily / monthly par checks and inventory to review portion control, reduce waste, and ensure no interruption of service
Monitor beverage staff to ensure proper portion control and maintain low beverage cost
Assist in the planning and adjusting of menus by consulting with the Executive Chef
Monitor dining room floor and assist where needed.
Prepared to work a variety of shifts - including but not limited to opening shifts (7am), mid-shifts (12pm) and closing shifts (4-5pm) that could last until 1 or 2am.
Conduct table touches during meals and/or upon guest departure to solicit feedback on the service, quality of food, and the overall impression of the experience to make adjustments when necessary
Ensure guest privacy and security by correctly following hotel procedures
Train, motivate, coach, counsel, and discipline all F&B team members according to the Karol Hotel standards with supervision from Director of Outlets.
Promote open lines of communication with all management and team members and maintain a professional work environment
Ensure team members are treated fairly and equitably, prioritize team member retention
Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
Maintain and monitor "Lost and Found" procedures and policies according to standards
Monitoring banquet service, including overseeing events as needed and working closely with Banquet Captain team on ensuring high levels of service and quality product.
Participate in monthly review of P&L reports with Director of Outlets.
Other duties as assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift, bend, and carry 20 lbs.
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel on occasion for meetings
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple task
Benefits
Vision insurancePaid time off
Additional Information
We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
Assistant Food & Beverage Manager will be responsible to manage all the hotel F&B outlets from the arrival experience to the completion of the guest experience to ensure positive guest retention. Micros and Open Table preferred. Baseline knowledge of wine and spirits a plus. What you have
Minimum 2 years in an Assistant Manager or Supervisory role at a high volume and/or fine dining restaurant or hotel.
Fine dining and baseline wine knowledge a must
Micros and Open Table knowledge preferred
Mainsailhotels · Macon, GA