Administrative Specialist I/Processing Assistant IV (PAIV)

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This Processing Assistant IV position is located in the Asheville VR/IL Unit office in Buncombe County. The primary purpose of this position is to provide administrative assistance and general office support to Rehabilitation Counselors and other personnel in the Asheville office providing vocational rehabilitation services to persons with disabilities. Job responsibilities include the following: Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public Using a multi-line phone system to answer and route calls to appropriate staff members Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff Receiving applications from clients, requesting and obtaining medical/treatment records, scheduling appointments, setting up case files, filing, and creating written correspondence Documenting client information, interactions, and services into the case management system throughout the rehabilitation process Utilizing office equipment and other relevant technology (software and systems) to meet office needs Providing other support as designated by the Rehabilitation Counselors and completing all related administrative tasks Knowledge Skills and Abilities/Management Preferences Salary Grade Range $39,244 - $68,679 Recruitment Range $39,244 - $49,000 **Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours** Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Knowledge of and/or experience working with people with disabilities Knowledge of and/or experience utilizing electronic case management systems Flexibility and experience organizing multiple priority assignments in a fast‑paced setting Experience working with the public in a professional manner and in team settings About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU . Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high schoo