Client Success Manager

About the role

The purpose of this role is to ensure the success of Humanz' customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame. The role requires the following skills: - Previous experience in the management of influencer marketing campaigns; - Great account & relationship management skills, including previous experience; - Great campaign reporting and written communication skills; - Good marketing strategy and creative skills; - Good financial & operational management skills; - Able to work independently within a small but dynamic team. Core focus & responsibilities: - Create strategies and creative concepts for influencer campaigns; - Identify the most suitable influencers and verify them via Humanz; - Contact influencers, brief them and manage them during campaigns; - Ensure campaign targets are met within agreed budgets and costs; - Compile campaign reports; - Act the as the primary point of contact with clients, guiding them, and communicating progress throughout; - Assist new customers and influencers with their on-boarding; - Answer questions and queries from customers and influencers; - Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders; - Report on completion of work, revenue and costs within the Humanz backoffice; - Assist the CEO with other operational requirements within this growing business. Previous experience for the role should include: - 3+ years experience managing influencer marketing campaigns or programs; - Customer relationship management or account management experience; - Strong existing network within the influencer marketing industry.

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