AVP of Commercial Excellence

About the role

TechTorch teams are at the forefront of delivering enterprise technology solutions that help our clients transform their operations, unlock growth, and achieve their investment theses. We combine deep product and domain expertise with a business-first mindset, enabling us to design and deliver solutions that align with client priorities and timelines. Our teams operate globally, collaborating across disciplines - from AI and data to enterprise systems and digital transformation - to deliver high-impact outcomes. TechTorch's Commercial Excellence practices help transform lead to cash processes and system

Responsibilities

• Solution Architecture: Design scalable, high-performance Salesforce solutions with
• emphasis on PSA and services automation.
• Platform Strategy: Provide thought leadership on integrating Salesforce core clouds
• (Sales, Service, Experience, and Revenue) with PSA solutions.
• Implementation Leadership: Partner with business stakeholders, technical teams, and
• delivery partners to transform business requirements into effective technical solutions.
• Integration Design: Architect and oversee integrations between PSA solutions, ERP
• systems, financial platforms, and other business applications.
• Governance & Standards: Develop best practices, development standards, and
• architectural guidelines for Salesforce implementations.
• Innovation: Assess and recommend new Salesforce features, AppExchange apps, and
• third-party tools that enhance services automation and operational excellence.
• Mentorship: Serve as a trusted advisor to stakeholders while mentoring development
• teams in Salesforce architecture and delivery best practices.

Requirements

• We are seeking a seasoned Salesforce architect with deep expertise in Quote-to-cash
• (Knowledge of Agentforce Revenue is a plus) and a strong understanding of the broader
• Salesforce ecosystem. This role is responsible for designing, architecting, and guiding the
• implementation of Salesforce solutions that optimize professional services delivery, resource
• management, project accounting, and overall service operations. The ideal candidate will pair
• Quote-to-cash with core Salesforce platform mastery, ensuring scalable, efficient, and
• integrated solutions that drive business outcomes.
• Quote-to-cash (QTC)
• Expertise in CPQ solutions (e.g., Salesforce CPQ, Agentforce Revenue etc.).
• Deep understanding of contracting process (new, amendment, renewals etc.).
• Experience integrating with a billing system e.g., NetSuite SuiteBilling, ZoneCo etc.
• AI Native
• Demonstrated ability to use AI-native delivery practices, including LLM-assisted solution
• design, rapid prototyping, prompt engineering, AI-assisted documentation, and AIsupported
• configuration and code generation.
• Comfortable with "vibe coding" and conversational development workflows: using
• natural language prompts to generate, refine, test, and explain Apex, Flow logic, LWC,
• integrations, APIs, and solution prototypes while maintaining strong engineering
• discipline
• Salesforce Core Platform
• Strong proficiency across Salesforce Core (Sales Cloud, Revenue Cloud, CPQ, Service
• Cloud, Experience Cloud).
• Knowledge of PSA capabilities a plus.
• Architecture & Integration
• Proven experience designing integrations between Salesforce and ERP, HCM, and
• financial systems.
• Familiarity with middleware solutions (MuleSoft, Workato, etc.).
• Strong understanding of Salesforce API, data synchronization, governance models.
• Soft Skills
• Strong communication and stakeholder management skills.
• Ability to translate complex technical designs into clear business outcomes.
• Proven leadership in cross-functional teams, including mentoring and coaching.
• 10+ years of Salesforce experience, with at least 5 years in an architect role.
• Salesforce Certified Application Architect or System Architect preferred
• PSA vendor certifications (Certinia/FinancialForce, Kantata, Kimble) preferred.
• Our Values
• Our values reflect the DNA of the private equity-backed companies

Benefits

Additional Information

AVP of Commercial Excellence - Seasoned Salesforce Architect Position Title: AVP of Commercial Excellence - Seasoned Salesforce Architect Location: Bangalore, India Employment Type: Full-time About TechTorch TechTorch is a high-growth enterprise technology consultancy that partners with the world's leading private equity-backed businesses. We deliver AI-powered solutions, accelerators, and data-driven transformation initiatives that drive measurable value at speed and scale. Our mission is to redefine enterprise technology consulting for private equity. We combine the agility of a scale-up with the discipline and rigor demanded by the most sophisticated investors and operators. TechTorch was founded by seasoned leaders - including former Bain consultants, CIOs, and tech executives - with deep expertise in technology, transformation, and value creation. We are not a typical startup. We were built to succeed and to deliver results that matter.

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