Director, Event Operations (Banquets) - 12 month contract

Responsibilities

• Develop and enhance service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
• To enhance the leadership skills of the Event Operations leadership team. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
• Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Event Operations Department
• Critically assess procedures, policies, and methods of operation and alter them where necessary
• Ensure the financial success of the department by monitoring productivity, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary.
• Liaise with the Event Sales & Services Team to ensure that a common vision is shared
• Work with clients, ES&S and Hotel Sales to develop new programs and services in order to offer a unique and personalized experience for all conference guests
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
• Liaise with other Food and Beverage departments and ensure that all resources are being equally shared and that the entire division operates as a unified force
• To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
• To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
• To ensure we operate within the scope of the Collective Agreement knowledgeable of each article and maintaining positive employee relations
• To achieve or exceed all targeted objectives as it relates to our pillars
• What will you bring to this role?
• At least 5 years' experience as an Assistant Director of Event Operations in a luxury hotel setting.
• Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
• Must have strong, proven leadership qualities and management skills
• Previous experience working in a unionized environment is considerate a definite asset
• Must be a highly organized individual with the ability to handle numerous tasks at any one time
• A demonstrated ability to delegate tasks to team members and facilitate their completion
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Employee Benefits:
• Our Values
• Respect:
• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:
• We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:
• We celebrate our differences. We support each other and we always stand together.
• Empowerment:
• We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:
• We build trust through mutual respect and being authentic.
• Our commitment to Diversity & Inclusion:
• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Benefits

Additional Information

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Director, Event Operations (Banquets). Inspire and create the grandest experience for our guest, clients and colleagues every day. Create for yourself a career and develop within a world class hotel operation. This key leadership position will oversee the newly renovated Event space at the hotel, the executive boardroom on the Penthouse level and multiple off-site catering events throughout the year. Reporting to the Director, Food & Beverage.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience