Applications Analyst Team Lead-Epic Cupid

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Position Overview United Health Services (UHS) is seeking an Application Analyst Team Lead to serve as a senior application analyst and subject matter expert supporting one or more clinical or business applications. This role provides leadership to the application team, fostering empowerment, collaboration, and continuous improvement while ensuring effective, efficient operations in a rapidly evolving healthcare environment. The Team Lead partners closely with the application leader and operational stakeholders to develop departmental plans, standards, and best practices aligned with organizational goals. The Application Analyst Team Lead oversees day-to-day team activities, prioritizes work across multiple applications, and serves as a trusted expert on workflows, system functionality, integration, and regulatory impacts. This role leads governance processes, facilitates team and stakeholder meetings, supports project and build transitions, and contributes to complex decision-making through business cases and metrics-driven recommendations. The Team Lead also ensures system availability, operational excellence, and customer satisfaction while coaching and mentoring analysts, driving innovation, and representing UHS through collaboration and industry engagement. Work Locations: Phelps Hall, UHS Binghamton General Campus, Binghamton, NY Remote, Johnson City, NY 13790 There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process. Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $44.77 - $67.15 per hour, depending on experience ----- Job responsibilities Provide strategic leadership and supervision to application staff, fostering empowerment, decision-making, and effective planning to optimize performance and continuously improve quality in a rapidly evolving healthcare environment. Partner with management to develop and maintain departmental plans, standards, procedures, and work instructions aligned with organizational goals and operational effectiveness. Create and sustain a culture of growth and development by supporting career planning, productivity, and individualized training and development plans for team members. Establish strong communication mechanisms with staff and leadership, including regular one-on-one meetings, to promote transparency, trust, teamwork, and professional development. Advocate for and lead progressive change, collaborating across teams, departments, and divisions while transferring knowledge and driving innovation. Support performance management processes, including collaboration with managers on performance appraisals and feedback as needed. Develop and promote best practices for integrated application build; serve as a subject matter expert on workflows, tickets, regulatory impacts, and system design; facilitate application team meetings and coach analysts. Represent the organization externally at industry forums (e.g., HIMSS, UGM, XGM), communicating innovative healthcare and business-aligned system designs. Independently prioritize and manage analyst workloads across multiple applications, collaborating with operational and leadership stakeholders to deliver creative, well-reasoned solutions. Produce business cases and decision documentation for complex initiatives; secure senior stakeholder approval; facilitate patient safety escalations, security resolutions, and project planning. Lead transitions from build to operations or project completion, soliciting peer feedback, scoping initiatives across pillars, tracking metrics, and establishing workgroups to drive performance improvements. Own and facilitate governance processes and meetings, redefining priorities to increase team capacity and balance internal and external demands. Ensure operational excellence and system availability, including high availability, recovery planning, technical documentation, incident trend analysis, root-cause identification, and vendor coordination. Oversee operational and project delivery performance, including service levels, productivity standards, resource planning, project management, issue escalation, customer satisfaction, and implementation of documentation and service improvement tools. Position Qualifications Minimum Required: High School Diploma and four (4) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience. Five (5) years' experience as an Epic Certified Analyst Experienced in all stages of project implementation, including design, development, workflow analysis, build, implementation, optimization, go-live, and post go-live support. Experience of coordinating and build of a minimum of 5