Associate Director - FM Operational Readiness

Responsibilities

• Leadership & Delivery:
• Lead and take accountability for end-to-end operational readiness and Government Soft Landings programmes, ensuring assets are safe, compliant, and fully operational at handover.
• Provide strategic oversight across multiple projects, ensuring consistent application of best practice in readiness, transition, and mobilisation.
• Act as a trusted advisor to senior stakeholders, including developers, operators, and end users.
• Lead design reviews, asset reviews, and readiness assurance activities, ensuring operational risks are identified and mitigated early.
• Operational Readiness Planning & Governance:
• Develop and implement a comprehensive Operational Readiness Plan aligned to project milestones and operational objectives, including governance, KPIs, milestones, risk management, and readiness criteria.
• Provide regular reporting, readiness assessments, and recommendations to senior leadership.
• Transition Management & Stakeholder Coordination:
• Act as the key interface between project, engineering, construction, commissioning, and operations teams to ensure all operational requirements are embedded and a seamless transition to operations is achieved.
• FM Mobilisation & Workforce Readiness:
• Lead FM mobilisation, including service partner procurement, onboarding, and performance frameworks.
• Support recruitment, training, and development of operational teams, including scheduling, retention strategies, and competency alignment.
• Asset, Systems & Documentation Readiness:
• Oversee asset information handover and ensure all operational documentation (O&M manuals, permits, start-up plans) is complete, accurate, and integrated into CAFM/IWMS systems.
• Ensure all procedures, systems, and documentation are in place and validated prior to handover.
• Compliance, Safety & Operational Assurance:
• Ensure full statutory and regulatory compliance (including fire and life safety) ahead of day one operations.
• Conduct inspections and readiness assessments to confirm systems, equipment, and personnel are fully operational and compliant.
• Maintenance Strategy & Operational Integration:
• Validate maintenance strategies and ensure alignment with asset lifecycle and reliability requirements.
• Deliver SOPs, support soft landings, and coordinate training and familiarisation to enable smooth operational integration.
• Performance, Reporting & Continuous Improvement:
• Establish and monitor readiness metrics and KPIs, prepare detailed reports, and drive continuous improvement through lessons learned and best practice implementation
• Business Development & Growth:
• Drive growth of the Operational Readiness service line, identifying opportunities and converting pipeline.
• Lead bid development, proposals, and client presentations with a clear and differentiated offering.
• Build strong client relationships to support repeat work and long-term partnerships.
• Contribute to development of new propositions, tools, and methodologies.
• People & Leadership:
• Line manage and develop consultants, building capability in operational readiness and FM advisory.
• Foster a high-performing, collaborative team culture.
• Support recruitment and workforce planning aligned to growth in readiness services.
• Act as a role model, demonstrating leadership aligned to Turner & Townsend values.
• Commercial & Governance:
• Manage project financials, ensuring strong commercial performance and profitability.
• Maintain oversight of risk, quality assurance, and governance across commissions.
• Collaborate across multidisciplinary teams to integrate FM readiness into wider project delivery.
• You will demonstrate:
• Extensive experience delivering FM Operational Readiness / mobilisation programmes.
• Strong understanding of asset handover, commissioning, and transition into oper

Benefits

Additional Information

Within our Technical Real Estate Advisory team, we provide specialist Facilities Management (FM) consultancy across the full asset lifecycle. This role sits at the forefront of FM Operational Readiness and Transition, supporting major clients in moving from construction completion into a safe, compliant, and fully operational environment. You will lead the FM design review, mobilisation, and transition of FM service models for new and refurbished facilities across sectors including technology, financial services, government, and healthcare. You will play a critical leadership role in shaping and growing our Operational Readiness offering, leading complex client engagements while driving business growth and developing high-performing teams. Our Operational Readiness Services Include Operational Readiness strategy and mobilisation planning Government Soft Landings (GSL) and transition assurance CAFM / IWMS mobilisation and deployment Statutory compliance readiness and assurance FM contract mobilisation and supplier onboarding Operational policies, procedures, and playbooks Training, handover, and operational integration Commissioning Management Post-occupancy and performance optimisation

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