Assistant Site Manager - San Francisco

External

Feverup · San Francisco

Full-timeOn-site1d ago

AuditingBudgetingDocumentationLeadershipPayrollSAFe

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About the role

Fever is seeking an Assistant Site Manager for a VR experience in San Francisco at Stonestown Galleria . The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position is responsible for supporting and sometimes substituting for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimization. This is not just a supporting role - the Assistant Site Manager is a proactive leader who thrives in a dynamic, ever-changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism. The right candidate is motivated, resourceful, and ready to not just escalate problems but propose solutions. They will balance day-to-day execution with long-term growth initiatives, including strengthening community partnerships and contributing to our brand's visibility within the city.

Responsibilities

On-Site Operational Leadership

Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared.

Lead shifts with energy and confidence, showing staff what great guest service looks like.

Encourage a culture of accountability, positivity, and continuous learning.

Provide clear feedback and coaching to help the team grow in their roles.

Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times.

Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary.

Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

Technology Troubleshooting

Train new staff members on how to launch guests into the experience.

Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience.

Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc.

Own the health of the technology - cleaning regiments, charging protocol, and software updates.

Guest & Client Experience

Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.

Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.

Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders.

Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs.

Administrative, Reporting and Accounting Responsibilities:

Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site.

Manage box office operations, retail sales, and inventory control & retail stock management.

Handle administrative duties including invoice processing, meeting documentation, and progress reporting.

Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.

Actively participate in building the brand's presence in the city through private events, partnerships, and outreach initiatives.

Participating in debriefing sessions with the Site Manager to track KPIs on-site.

Skills & Requirements

3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry.

An understanding of budgeting and controlling expenses and retail operations

Leadership and management skills and ability to communicate effectively in oral and written communication

Excellent planning and organizational skills;

Assistant Site Manager - San Francisco

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