CDW is a leading technology solutions provider to business, government, education and healthcare organizations across th
Responsibilities
Quotations on both standard and non-standard products
Placing orders via our sales tools
Managing Outlook mailboxes, both co-worker and customer specific
Dealing with initial customer queries or issues
Product returns
Product information, including manufacturer data sheets and specification checking
Reporting, including Back Order and ad-hoc customer requirements
Changes to products and prices within ServiceTrack catalogues
Work with key vendors and partners as required to develop
opportunities and relationships in existing clients
Liaise with internal departments, including Customer Services, Credit and Purchasing
Develop and maintain portfolio product knowledge as defined by the
Account Director
Understand vendor promotions and special bid processes
Understand deal registration process
Assist with holiday cover and training of co-workers
Qualifications, Skills & Experience
PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
Understanding the importance of accurate reporting
Understanding of the IT industry sales channel
Strong analytical, and problem-solving skills
Use of internal tools for account management and order processing (Microsoft Navision, CRM)
Experience working in a commercial environment preferred
Previous administration experience in a similar role preferred
Industry product and service knowledge preferred
Essential Attributes
Excellent interpersonal & communication skills
Ability to build a rapport with customers, partners and internal co-workers
Strong time management and prioritisation skills
Ability to change and prioritise tasks constantly throughout the
day/week/month
Drive and ambition
Strong attention to detail
Natural business acumen and ability to assimilate numbers/financials quickly
Ambitious to grow a successful career within CDW
Commercially minded
More about CDW and your career with us:
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?
Benefits
Life AssuranceCompetitive Contributory PensionPrivate Medical InsuranceEnhanced Maternity Pay25 days holiday + bank holidaysOption to buy additional holidayDental InsuranceSeason Ticket Loan + additional perksHealth insuranceVision insurance
Additional Information
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
About CDW
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
CDW prides itself on "making amazing happen". Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.
Job Summary - (Maternity Cover - 18 Months)
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.
This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction.
Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Cdw · London, UK