Solutions Consultant

Responsibilities

• The ideal candidate brings strong skills in value-based storytelling, technical solution design, and enterprise pre-sales execution.
• Lead discovery sessions to understand client business needs and translate them into Gainsight use cases.
• Create and deliver impactful product demonstrations and presentations for both business and technical audiences.
• Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
• Develop and present solution storyboards and configure demo environments tailored to client challenges.
• Develop and present solution storyboards and configure demo environments tailored to client challenges.
• Respond to technical RFPs/RFIs with accurate and timely input.
• Support pilots and proof-of-concept engagements with a hands-on, consultative approach.
• Participate in ongoing enablement, product updates, and internal knowledge sharing.
• This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

Requirements

• 2-5 years of experience in software pre-sales, consulting, product management, or customer success
• Degree or equivalent experience
• Strong client-facing communication and presentation skills
• Proven ability to work cross-functionally in complex sales cycles
• Nice-to-have skills:
• Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture
• Familiarity with Salesforce and data integration workflows preferred
• Working knowledge of customer success, digital adoption, or community platforms
• Why You'll Love It Here:
• Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
• Our Core Values : We are guided by our values and our mission to be living proof you can win in business while being Human-First . Learn more here .
• Our Growth Opportunities : From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.
• Our Parody Videos : No explanation needed. Just watch them here!
• If this sounds like the right role for you, we'd love to hear from you.
• Additional Information:
• We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
• If you require accommodations or have que

Benefits

Additional Information

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We're looking for a full-time Solutions Consultant to join our Sales team reporting to the RVP, Solutions Consulting & Customer Success. This role is a hybrid role based out of our London location. In this role, you'll play a key role in driving successful customer outcomes by aligning Gainsight's platform capabilities with client business needs and delivering impactful, tailored solutions across the customer journey. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Professional Services. The ideal candidate brings strong skills in solution design, stakeholder management, and product storytelling.

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