Clinical Program Manager - Intake and Registration

About the role

The Clinical Program Manager - Intake and Registration provides clinical, operational, and administrative leadership for the Intake and Registration Department across Behavioral Health and Wellness and Enhanced Care Management , and other clinical departments . This position oversees intake and registration processes, supervises the Intake and Registration Supervisor and teams, leads staff training and development, and develops protocols, procedures, workflows, and manuals to support timely , compliant, and effective access to services. This position will collaborate with leadership to accomplish CII's Strategic Plan and Core Priorities. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides leadership and oversight of the Intake and Registration Department, including operations, service access, staff performance, and quality across Behavioral Health and Wellness and Enhanced Care Management. Directly supervises the Intake and Registration Supervisor and supports the development, accountability, and performance of department staff. Oversees intake and registration workflows to ensure timely , equitable , and compliant access to services. Develops and implements staff training, onboarding, protocols, procedures, workflows, and departmental manuals. Provides clinical consultation and guidance on complex intake, eligibility, referral, and service coordination matters. Monitors documentation quality, data integrity, productivity, and performance metrics, and leads quality improvement efforts. Collaborates with P rogram, Quality Assurance , Billing, C ompliance, IT, and administrative teams to support efficient operations and regulatory compliance. Resolves operational and system issues and supports implementation of process improvements and best practices. ADDITIONAL DUTIES Maintains current knowledge of privacy laws, access standards, eligibility requirements, documentation expectations, and payer or contract requirements related to intake and registration. Supports audits, site reviews, and other compliance and quality improvement activities. Coordinates linkages and processes with outside stakeholders. May provide in-person support to the I&R team and outside stakeholders . Performs other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of the direct and indirect reports. Provides overall leadership and supervision for the Intake and Registration Department, including direct supervision of the Intake and Registration Supervisor and oversight of assigned staff. Responsibilities include hiring, training, coaching, performance management, and supporting clinical supervision and staff development in accordance with organizational and regulatory requirements.