Proactively track, monitor , and expedite global shipments, working closely with carriers, freight forwarders, and customs authorities to resolve delays and ensure on-time delivery
Communicate effectively with internal and external stakeholders, providing timely updates on shipment status, escalating issues, and gathering required information to minimise disruptions
Accurately maintain shipment records within internal systems, ensuring all tracking details are up to date and Proof of Delivery documentation is recorded for audit and reference purposes
Prepare and deliver accurate , timely reports to support customer requirements and wider business performance monitoring
Verify shipment invoices against agreed rates or quotations, identifying and resolving any discrepancies to ensure cost accuracy
Maintain compliant electronic and manual filing systems for all dispatch documentation, ensuring adherence to HMRC audit and regulatory requirements
Manage shared team mailboxes, ensuring all queries are handled promptly, categorised appropriately, and filed in line with internal processes
Provide flexible administrative support to the Distribution & Warehousing team, including completing ad hoc tasks as required
Requirements
To succeed in this role, you will bring a strong combination of experience, organisation , and customer focus, along with the ability to thrive in a fast-paced, global environment.
Essential skills and experience:
Proven experience in a customer-focused role, ideally within a fast-paced or operational environment
Excellent communication skills, both written and verbal, with the confidence to influence and challenge stakeholders to drive timely resolutions
Strong organisational skills, with the ability to manage, prioritise , and accurately process a high volume of work
Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
A proactive, solution-oriented mindset, with the ability to w or k indepen dentl y, tak e ownership and drive outcomes
High attention to detail, with a commitment to accuracy and quality
Ideally educated to a minimum of A ‑ level standard or equivalent experience
Desirable (but not essential)
Experience working in an international logistics or supply chain environment
Understanding of shipping processes, including working with couriers and freight forwarders
Relevant logistics or export-related qualifications
Experience in a customer-facing role with a strong service delivery mindset
Fluency in an additional language is a plus
Benefits
At Resonant, we're more than a leading life sciences company , we're a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward.When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed toFlexible schedule
Additional Information
Job Description Summary
Who We Are & What We Do
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation.
With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
How will you make an impact & Requirement
Role Mission
As a Logistics Administrator, you will play a vital role in ensuring the seamless movement of shipments across the globe. You will be responsible for tracking and tracing parcels in transit, proactively identifying and resolving issues that could impact delivery to our customers.
Using strong organisational skills, attention to detail, and clear communication, you will investigate and manage challenges such as carrier delays, customs clearance issues, and other logistical disruptions. By applying critical thinking and a solution-focused, persuasive approach, you will help ensure shipments reach their destinations efficiently and reliably.
You will thrive in a high-performance, collaborative environment where teamwork is essential. Our operations are closely interconnected, making strong communication and a supportive team mindset key to success. We value both character and capability, and take pride in our people's energy, professionalism, and commitment to delivering an exceptional customer experience.
Resonantclinical · Chorley, UK