Director, GBS Digital Operations & Orchestration

External

Masco · US

Full-timeRemoteToday

Design ThinkingLeadershipRisk Management

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About the role

We are developing a new Global Business Services (GBS) operating model. In this model, GBS functions as an enterprise orchestration and delivery layer, rather than a conventional shared services organization. This role is a vital senior leadership position in bringing that model to life. The Director, Digital Operations & Orchestration is responsible for designing, building, and continuously evolving the enterprise execution layer that enables next-generation Global Business Services (GBS). This position converts strategy into planned activities, guaranteeing new services, capabilities, and process upgrades are effectively carried out within GBS and delivered with consistency, speed, and quality. After initial rollouts, this position acts as the steady advocate for transformation, supporting continuous progress, integrating broader scope, and steering the organization toward enterprise targets.

Responsibilities

Program & Transformation Execution

Manage the full delivery of GBS transformation initiatives throughout the entire process

Convert strategy into organized plans, schedules, and outcomes

Drive execution rigor across complex, cross-functional programs

Ensure delivery against achievements, scope, and intended outcomes

Continuous Transformation Pipeline Management

Own and manage a rolling portfolio of transformation and improvement initiatives

Partner with GBS leadership to prioritize and sequence initiatives based on business value

Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements

Ensure GBS remains in a continuous evolution cycle-not a one-time transformation

Transition & Expansion of Scope

Lead the onboarding of new services, geographies, and processes into GBS

Build and complete transition plans for additional work migration

Ensure consistency with GBS operating model and standards

Prevent the return to previous methods during growth

Continuous Improvement (CI) Program Leadership

Manage detailed continuous development projects within GBS services

Coordinate with the Digital Operations and Coordination group to pinpoint opportunities, plan tasks, and propose upgrades

Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes

Dependency & Risk Management

Identify and actively manage risks, dependencies, and cross-functional interlocks

Maintain access to critical path activities

Advance and resolve issues proactively

Collaborator Coordination

Act as the main program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO

Ensure agreement on scope, timing, dependencies, and approach to execution

Work closely with the Change Management Office to guarantee alignment on enterprise priorities and sequencing

Integrate into broader transformation governance and reporting structures

Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives

Execution Governance & Reporting

Establish and run pragmatic, lightweight governance structures

Track progress, risks, and value delivery

Provide clear, structured reporting to leadership and steering committees

Debut, Stabilization & Handoff

Ensure successful debut of initiatives

Coordinate stabilization and issue resolution

Assign responsibility to service leads and the Head of Digital Operations & Orchestration

Ensure clear accountability and no gaps post-transition

What You Own

Transformation and transition planning and implementation

Coordinated roadmaps, achievements, and risk management

Cross-functional coordination and delivery rigor

Consistent stream of GBS changes and improvements

Program governance, execution rigor, and reporting

Director, GBS Digital Operations & Orchestration

About the role

Responsibilities

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Company Intel

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