Business Manager, Europe

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Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: Remitly is hiring a Business Manager to lead growth in a key European region (customers sending to anywhere in the world from this European region). This is a strategy, analytics, product and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments. The Business Manager will act as the primary regional customer voice, shaping the roadmap with deep customer and market insight and driving the end-to-end product experience for customers in the region. You Will: Regional Growth & Performance Be accountable for overall sustainable revenue and customer growth in a key European region. Drive overall regional performance, including key performance indicators such as new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value. Oversee ongoing views about competition, market, and customer trends, translating regional strategies into specific market goals across multiple functions. Develop long-term strategies and influence leadership decisions. Product Strategy & Roadmap Influence Serve as the primary regional advocate into the regional and global product organisation, owning the translation of customer and market insights into clear, prioritised product requirements. Partner closely with product managers to define and maintain a regional product roadmap that addresses local customer needs, competitive gaps, and regulatory considerations. Drive discovery and definition of new product features by leading structured customer research, usability studies, and qualitative interviews specific to the region. Write and review product briefs and opportunity assessments for regionally-driven initiatives, ensuring they are grounded in customer evidence and quantified business impact. Influence product prioritisation by building compelling business cases using customer-centric and impact-driven frameworks, aligning product leadership on regional bets. Define success metrics and acceptance criteria for product initiatives in the region, working with product and engineering to ensure outcomes are measurable and tracked. Evaluate and provide structured feedback on product solutions during discovery and build phases, representing the regional customer perspective in design reviews and sprint demos. Identify and escalate friction points, localisation gaps, and experience deficiencies in the regional customer journey, partnering with product and design to resolve them. Stay ahead of competitor product developments, regulatory changes, and emerging customer expectations in the region, proactively surfacing implications for the product roadmap. Customer Insights & Analytics Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes. Through collaboration with analytics teams across pricing, product and marketing, create customer behaviour and market analyses to obtain insights and develop executional plans. Define and manage a continuous feedback loop from regional customers, turning qualitative signals into quantifiable product and operational improvements. Cross-Functional Execution Partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience. Drive executional excellence on initiatives and define the right strategic context and clear prioritisation for stakeholders. Lead building business cases for key initiatives and influence prioritisation of partner teams' roadmaps through structured business impact and customer-centric frameworks. You Have: 5+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors. Experience working in a global matrix organisation and in fast-growth international environments. Demonstrable experience working in or alongside product management teams, with the ability to write product requirements, contribute to ro