Vehicle Booking Agent
External
Davies · SolihullPrepare for this interview
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Benefits
Additional Information
Davies Group are looking to recruit a Vehicle Booking Agent to work within our Vehicle Replacement Group team in Solihull, Birmingham! This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At Davies , we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. What will your day look like: Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA's Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system Process delivery of the hire vehicle using the companies in house system Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements Provide advice to client regarding the claim and any additional services offered by the business Comply to all technical and regulatory processes and procedures Any other duties as commensurate under this role Knowledge and Abilities: Previous experience in a busy administration and customer services role Proactive in solving problems and organising own workload A quick learner with a natural ability to understand processes and technical information A background in an insurance or credit hire business would be an advantage/desirable A good overall ability with technology including Microsoft office packages
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