Responsible for all aspects of Workforce Management
Manage, motivate, coach and support Workforce Management supervisors and their teams
Act as a point of escalation for all matters involving WFM
Act as a point of contact for clients, client Services and Operations Management for all matters involving WFM
Ensure programs are right staffed, efficiently scheduled and that service levels are met while maintaining profitability
Skills and Competencies
High level of attention to detail
Expertise in all areas of contact center management analytics
Project Management skills
Good analytical skills
Ability to communicate effectively to all levels of management, both written and verbal
Strong proactive decision making and problem solving skills
Ability to read trends and project those trends onto future forecasts
Ability to resolve differences with win-win solutions
High degree of empathy for fellow workers
Exceptional people management skills
Ability to adapt processes and coach employees to maintain the company's culture and core values
Relationships
The position will report to the WFM Director
The position will require frequent communication with Operations Management, client representatives, other WFM staff and Client Services
The position will require regular communication and meetings with WFM Planning Supervisors, Client Services, Recruitment, Training, Operations and clients
The position will manage WFM Planning Supervisor and WFM Real Time Supervisor
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Benefits
Health insurance
Additional Information
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Taskus · Angeles, Philippines