Customer Experience Data Analyst

About the role

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines. In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology. Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc. There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines. CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards. CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices. We have an exciting opportunity for a Customer Experience Data Analyst . This role will be based in 6750 Building, Makati City, Philippines . Responsibilities for this position may include but are not limited to: Use analytics tools to measure the effectiveness of audience growth strategies and identify user trends Make recommendations on segmentation, profiling and engagement Utilize analytics tools (Google Analytics, Google Tag Manager, Tableau CRM) to capture campaign & ongoing engagement data visualizations Resolve business associated challenges by performing audit on data for 'digital briefs' Acquire data from (primary or secondary) data sources and build and maintain "campaign" analytics dashboards Utilize SQL to store, process and handle and analyze structured data Partner with Audience Specialist for data stewardship Provide support to all data analysis for overall Marketing performance measurement (ROI) Identify new process or areas for improvement opportunities About You We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged. Required Qualifications: Bachelor's degree or higher in business or other relevant fields 4+ years of marketing operations experience Experience working in a global operations organization Strong skills with the ability to analyze, organize, collect and disseminate data with accuracy Technical knowledge in database design, data models, data mining and segmentation techniques using SQL