Operations Technology Specialist

About the role

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au . We are looking for an Operations Technology Specialist to support the rollout of our operational software platform across client environments in the defence and security sector across Australia and New Zealand. Reporting to the National Lead, this role is responsible for delivering deployments end to end, including planning, coordination, on site rollout, training, and post go live support. The platform is used daily by operational teams, so reliability, usability, and strong user adoption are critical. Our platform is setting a new standard for how operational teams manage, track, and report activity in real time. You will work closely with business managers and their clients, acting as the central point of coordination during implementation. You will also collaborate with internal teams and remote support to ensure successful delivery, while capturing feedback to help shape ongoing product improvements. This is a 12-month contract role aligned to a major rollout phase, with potential to extend based on performance and business needs. K ey Responsibilities Duties include but are not limited to: Deliver end to end deployment of the platform across multiple client sites Plan and coordinate rollout activities across Australia and New Zealand Work closely with business managers and their clients during implementation Act as the primary point of contact during deployment and go live Configure and set up app and web based environments Deliver on site and remote support during deployment phases Provide clear, practical training to end users and supervisors Coordinate with remote support teams to manage and resolve issues Identify risks, blockers, and dependencies and manage them proactively Gather structured client and user feedback and identify improvement opportunities Work with product and development teams to translate feedback into improvements Continuously refine rollout, training, and support processes