Specialist, Customer Service & Fulfillment

About the role

We are seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This role is essential in ensuring seamless order processing and enhancing customer satisfaction across various channels, including international, bulk, retail, contract, industrial, and food service. You'll add value to this role by performing various functions including, but not limited to: Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively. Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs. Understand and execute the end-to-end sales process, from order entry to shipment. Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders. Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management. Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators. Use sound judgment when making service-oriented decisions that may have financial implications. Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency. Undertake additional projects and tasks as assigned to support the department's goals and initiatives. Other assigned duties. Important Details: This is a full-time, hybrid role based in De Pere, WI operating on first shift. You'll fit right in if you have: Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred. Minimum of two years' experience in customer service, preferably within a related field. Strong written and verbal communication skills are essential. Ability to make sound, service-oriented decisions with financial implications. Flexibility and adaptability to work effectively in a high-change environment. Proficient in Microsoft Office; knowledge of SAP is preferred. Must be able to read and communicate effectively in English. Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy. Bilingual (Spanish) preferred. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team! At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to bui