Own complex, non-standard deals end-to-end - multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal
Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions
Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives
Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods
Own and govern the Closed Won process - ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows
Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision
Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices
Participate in deal reviews, contributing deal-level insights to Sales leadership discussions
Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals
Contribute to Deal Desk SOPs and internal documentation, flagging gaps and proposing improvements to the Lead and Senior Manager
Support month-end and quarter-end close operations to ensure accurate and timely deal execution
Practicals
You'll report to: Senior Manager, Deal Commercial Strategy & Operations
Team: Revenue Operations - Sales Operations
Location: For this position we welcome everyone to apply, but we will prioritise applications from AMER as we encourage our teams to diversify
Start date: As soon as possible
Application process
Roughly 6 hours across 3 weeks
Interview with recruiter - 30 min
Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min
Interview with team member - 30 min
(async) Deal Desk case study
Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 30 min
Bar raiser interview - 30 min
Prior employment verification check
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Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations i
Benefits
Remote work optionsFlexible scheduleEquity / stock options
Additional Information
About Remote
Remote is solving modern organizations' biggest challenge - navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
What this job can offer you
The opportunity to own complex, high-value deals end-to-end at a fast-growing global SaaS company
A role that is 50% execution, 50% strategic - deep CPQ and commercial expertise combined with real influence on how the Sales organization closes deals
Exposure to strategic deal work - discount governance, deal reviews, and Sales enablement
A truly async, flexible work environment where ownership and proactivity are valued over process for its own sak
What you bring
2-4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company
Deep expertise in CPQ quoting - complex quote builds, multi-product configurations, pricing logic, and troubleshooting quoting issues
Strong Salesforce proficiency as a power user - managing cases, accounts, opportunity data, and order records accurately at high volume
Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management
Proven ability to manage a high-volume Deal Desk queue without compromising quality, especially during End of Month, Quarter, and Year End; familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus
Commercially minded, with a track record of balancing Sales velocity with deal integrity across complex and non-standard situations
Trusted by Sales as a go-to advisor - someone who gives clear, confident guidance on deal structure and contract options
Clear communicator who works effectively across Sales, Finance, and Legal without losing momentum on deals
A natural knowledge-sharer who enjoys upskilling others and raising the bar across the team
Demonstrates strong automation and AI capabilities
Writes and speaks fluent English
It's not required to have experience working remotely, but considered a plus
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