Additional Information
About You
You are an IT Operations Engineer with hands-on experience managing enterprise IT environments end-to-end. You thrive in fast-paced, high-visibility environments where operational reliability, security, and responsiveness are critical to success.
You are comfortable managing identity and access operations, endpoint security, corporate infrastructure, integrations, and high-volume support activities with minimal supervision. You bring a proactive and solution-oriented mindset, capable of troubleshooting complex technical issues, maintaining operational stability, and improving IT processes through strong documentation and collaboration practices.
You enjoy working across multiple systems and stakeholders, balancing operational execution with security, governance, and user support. You are highly organized, detail-oriented, and committed to maintaining scalable and secure IT operations within dynamic business environments.
This role operates under a 6-month contractor model , with the possibility of extension.
You Bring to Applaudo the Following Competencies:
5+ years of experience in IT Operations, IT Systems Administration, or related senior-level roles .
Hands-on experience administering Microsoft Entra (Azure AD) , including identity governance, access management, and directory services.
Experience with endpoint management platforms for device configuration, security compliance, and lifecycle management.
Strong experience with Microsoft Defender for threat detection, response, and security monitoring.
Proven experience configuring, managing, and troubleshooting VPN infrastructure.
Solid understanding of system integrations and API-based connectivity across IT ecosystems.
Experience managing corporate email infrastructure, including provisioning, configuration, and issue resolution.
Familiarity with HubSpot or similar CRM platforms from an IT administration perspective.
Proven ability to manage high ticket volumes while maintaining SLA compliance.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent documentation skills, including runbooks, operational processes, and knowledge management.
Strong communication skills with the ability to work autonomously and cross-functionally.
B2+ English proficiency for direct collaboration with US-based stakeholders.
You Will Be Accountable for the Following Responsibilities:
Administer and manage Microsoft Entra (Azure AD) , including identity governance, access policies, and directory services.
Oversee endpoint management activities, ensuring device configuration, compliance, and lifecycle management.
Manage Microsoft Defender for threat detection, response, and security monitoring.
Configure, maintain, and troubleshoot VPN infrastructure to ensure secure and reliable remote connectivity.
Own and maintain system integrations across the IT ecosystem, ensuring operational reliability and uptime.
Manage corporate email infrastructure, including provisioning, configuration, and escalation resolution.
Administer HubSpot and support CRM-related IT operational activities.
Handle and resolve IT support tickets efficiently while maintaining service quality and SLA adherence.
Support shipping label systems and related logistics platform integrations.
Document operational processes, configurations, and runbooks to support scalability and knowledge management.
Identify and mitigate operational risks proactively to strengthen IT resilience and security posture.
Collaborate cross-functionally with internal teams and vendors to resolve issues and drive continuous improvement initiatives.
5+ years of experience in IT Operations or IT Systems Administration .
Hands-on experience with Microsoft Entra (Azure AD) and identity governance.
Strong experience with Microsoft Defender and endpoint security.
Experience managing VPN infrastructure and IT support operations .
B2+ English proficiency.
Applaudostudios · San Salvador, San Salvador Department, Sv