Analyst, C2C

Responsibilities

• Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner. Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes.
• Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes.
• Resolve unidentified payments and A/R-related disputes within prescribed time frames.
• Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories.
• Maintain daily Pending Order and On-Hold reports; Issue requests for refunds of cash on account or credit memos as needed. Review Dispute documentation and assign to the appropriate internal owner.
• Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners. Engage with internal departments to research and support payment issues.
• Identify repetitive issues and communicate them for root cause analysis and resolution.
• Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals.
• Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance.

Requirements

• Bachelor's degree in a related field or equivalent work experience
• 2 years of successful experience in commercial collections
• English level B2+
• Microsoft Office suite proficiency
• Experience in optimizing execution within the Collections process
• Experience in JDE, SAP, or GetPaid is desirable
• Equal Employment Opportunity
• Reasonable Accommodations
• Recruitment Fraud Notice

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Job Description Your role at Baxter The Analyst, Collections position is uniquely positioned to make a tangible impact on our financial operations. By efficiently performing your expertise in handling and reducing aging portfolios, you will play a relevant role in our mission to deliver best-in-class healthcare solutions. Your ability to technically identify, resolve, and collect past-due invoices, while providing outstanding customer service, will be key to maintaining and improving our financial health! Your team At Baxter Healthcare, we value partnership and inclusivity. Join a team that is dedicated to developing quality products with the patient in mind. Work alongside hardworking individuals, explore our diverse product portfolio, and benefit from the mentorship of our encouraging leadership team within our multinational organization!

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