Business Process Senior Associate

Requirements

• Should meet the set scorecard target; > 80% of the total score
• Zero or no disciplinary case and shouldn't be endorsed to Performance Improvement Plan (PIP)
• Should have a final rating of Effective for the last/current performance review
• Should have no more than 3 reported Privacy Incident (for the last 6 months)
• Technical Skills Basic to advance MS office knowledge
• Basic system/application navigation
• Clear understanding/advance knowledge of the team's products/operations
• Work on other Business Area/s (Shared Services) if volume permits
• Work on items within the procedure provided or process workaround
• When you join our team:
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.
• About Manulife and John Hancock
• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
• Manulife is an Equal Opportunity Employer
• Working Arrangement
• Hybrid

Benefits

Additional Information

Position Responsibilities: Responsible in performing returned mail tasks Responsible for using third-party search engine to locate client's valid address Responsible for researching triggered by outgoing correspondence being returned to the company as undeliverable Responsible for updating the address once a client has confirmed the new address Maintain accurate addressed for our client' agents and brokers Required Qualifications: Basic to advance MS office knowledge Basic system/application navigation Clear understanding/advance knowledge of the team's products/operations Work on other Business Area/s (Shared Services) if volume permits Work on items within the procedure provided or process workaroun

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