Member Solutions Consultant

About the role

Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development. Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance. Confidently navigate multiple systems while delivering supportive, high-quality conversations with members. Understand individual needs and offer tailored solutions. Work alongside a supportive, motivated team that encourages collaboration and celebrates success. Meet compliance requirements set by regulatory standards This is a fulltime permanent position working 8 hours in length between Monday-Friday: 6am-10.30pm, Saturday - Sunday: 8am-6pm. About you We're looking for adaptable customer service professionals who bring: Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team Clear, confident communication skills and the ability to build rapport Empathy and resilience when supporting members through challenging situations Available to work required shifts, including nights, weekends, and public holidays where applicable Full Australian working rights Better journeys begin at RAC A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You'll enjoy: Base salary of $68,340 + Super + Bonuses + Shift loading Comprehensive fully paid training to set you up for success from day one. Career growth opportunities as we love promoting from within. A vibrant Social Club with over 900 members. Access to exclusive RAC Member benefits. Why RAC? When you join RAC, you become part of one of WA's most trusted organisations, committed to serving our members and giving back to the community. If you're passionate about making a real difference for our members and the WA community, we'd love to hear from you If you need any assistance with your application, please email Smsrecruitment@rac.com.au Apply now and help shape the future of member service at RAC.