Protection Services Worker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Protection Services Officer will be responsible to ensure safety and security of clients/property through regular rounds of inspection and appropriate action to manage critical incidents. Accountabilities: Safety and Security: - Conduct regular building/Thrift Store patrols - Understand and is aware of emergency/disaster procedures and maintain communications in fire, bomb threat and other emergencies by relaying instructions to visitors, to staff by radio or telephone, etc. - Waste removal handled in safe/ secure manner - Provide security at Soup Kitchens - In keeping with OH&S regulations, ensure all obstructions are removed from doors & pathways/ documenting for OH&S committee, as necessary - Provide security safety to all staff including Thrift Store customers & clients - Work with Mat & Shelter staff to ensure criteria for each Shelter is followed Communication: - Develop reports and keep detailed log of incidents/emergencies to report to MU administration - Reception duties at dry Shelter- meet visitors & direct to proper department - Provide effective customer care service for visitors, promotes and upholds the corporate mission and values Other duties as required: - May assist with the bread/sweets run from local stores to the Centre in the absence of the Facilities Operator Assistant - Loading/unloading furniture pallets etc. - Accept Thrift Store donations during/after hours - Assist Facilities Operator Supervisor/Assistant with duties, when required CRITICAL RELATIONSHIP MANAGEMENT Internal: - MU staff and officers External: - Clients MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILIT Y: - Report to Facilities Operator WORKING CONDITIONS: - Most times other staff will be present - Will deal with Shelter individuals who are under the influence of alcohol and drugs - Will encounter angry individuals/verbally abusive - Will encounter those who have alternative lifestyles - Exposure to infectious diseases - Exposure to bodily fluids - Exposure to sharp objects and other dangerous items The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Christian standards of conduct. EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications and Certifications: - A current Security Services License as per Alberta Legislation - Grade 12 diploma and at least 1 year of related experience - First Aid/CPR Certification - Capable of lifting 50+ lbs & in good physical health - Valid Driver's License- Class 5 - Clean abstract & Criminal Record Check with Vulnerable Sector upon hire - Non-violent Crisis Intervention Training & understanding of Occupational Health & Safety Policies & Emergency Preparedness would be an asset Experience and Skilled Knowledge Requirements - One to two years of prior related experience, including security and/or concierge experience. - Demonstrate ability to render first aid and attend to visitor's comfort pending arrival of 911 (eg. illness, epileptic seizures, injuries, fainting, excess of alcohol and drugs. - Working knowledge of Fire Alarm Systems; Card Access Control systems; locking mechanisms (mag locks) Knowledge of Public Address systems; Security Cameras systems (CCTV) Knowledge of the powers of a Security Officer. - Knowledge of emergency procedures and fire evacuation plan in order to evacuate the building in the event of fire, bomb or power failure and as fire wardens under the direction of the Chief Fire Warden or Alternate. - Knowledge of WHMIS, the Occupational Health & Safety Act and the Trespass to Property Act. Proficiency with a variety of computer software applications (eg. word processing, spreadsheet, email, internet, etc.) Skills and Capabilities: - Ability to respond to requests for information verbally and in writing. - Ability to work successfully in a team environment. - Tact and patience in dealing intelligently with irregularities and incidents, maintaining good public relationships and using authoritarianism as a last resort. - Ability to remain composed in stressful and potentially threatening situation