Customer Care Representative

About the role

Do you have a talent for interacting with customers on behalf of a great organization through various support channels (email, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world-leading coating's supplier as our new Customer Care Representative at Hempel. Make an impact and drive improvement You will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty. In this role you will advise customers regarding processing orders, product shortages, expected delivery dates and price changes. You will play a key role in solving customer's queries and support our sales team to ensure efficient and flawless service. This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team Lead, Marine and agreeing with a truly exciting team and colleagues from all over the world. What you can look forward to in this role Receiving and processing orders and requests from customers as well as Collecting and analyzing customer feedback. Working both with clients and other departments within the organization to ensure that client orders are processed correctly. Resolving issues, inquiries, orders, service needs and complaints when suitable or direct to sales representatives and /or technical service areas. Providing back-office support to Sales Department as per the Responsibility framework Providing information to customers regards to the status of the orders / claims / technical issues. Communication with other Hempel offices around the world as required for order placement & supply. External invoicing. Archiving of records. What does it take to become our new team member? Experience in customer service or similar activities preferably Knowledge of the paint sector would be valuable but not required. Ability to work as part of a team as well as autonomously. Experience using ERP systems Understanding the life cycle of a PO placement, from start to finish. Able to work in a lively customer care environment, maintaining a high level of productivity. Self-motivated, and able to follow best practices in sales processes. Proficient in Microsoft applications. Able to communicate in a clear and consistent way - both verbally and in writing in Italian and English. Other language would be valuable Behavioral competencies most relevant for the job Planning & organizing Great listener and communicator Emphatic Proactive Positive Problem solving attitude Great teammate Application an d customer service further information For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link "Apply" at the top-right corner. Global career possibilities In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development. Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together More About Hempel At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all. # LI-Hybrid Application due 2023-01-20 Seniority Level Associate Job Functions Customer Service Industry Chemicals Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.