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Customer Success Associate

External
easygenerator logoEasygenerator · Colombia
Full-timeRemote1mo ago
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Responsibilities

  • Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
  • Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
  • Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
  • Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
  • Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
  • What You Bring
  • Excellent command of English language.
  • Bachelor degree or higher.
  • 0-3 years of relevant working experience.
  • Natural ability to teach.
  • Excellent listening and organizational skills.

Benefits

Being part of a fast-growing scale-up environment where you can make an impact from day oneDevelop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quicklyWorking in a fun & international environment (40+ nationalities) surrounded by a dedicated team.Practical InformationWorking Hours: 09:00 a.m. to 18:00 p.m. (your local time)Remote workEmployment Type: Contract PositionReady to join us?Apply now and help us deliver world-class support while shaping the future of EdTech!Health insuranceRemote work options

Additional Information

About Easygenerator Easygenerator is a fast growing EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg's, T-Mobile, and Siemens, we're continuing our global expansion and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team. AI-First Company - not only in the products we build, but in how we operate internally. You'll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come. As a Customer Success Associate you'll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you'll play a key part in ensuring our customers feel supported and empowered from day one, guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.

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