Product Operations Program Manager

About the role

Western Digital is seeking a highly strategic and execution-focused Program Manager to support the Product organization, reporting to the Chief of Staff. This role is designed for a strong operator who thrives in fast-paced, complex environments and brings rigor, clarity, and discipline to how the business runs. You will own and evolve the Product operating cadence, drive executive-level decision support, and ensure alignment across Product, Engineering, Finance, Operations, and HR. This is not a reporting role-it is an inspection and execution role that directly influences business outcomes and leadership effectiveness.

Responsibilities

• Own and Run the Product Operating Cadence
• Own end-to-end execution of core operating mechanisms, including Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), Quarterly Business Outlooks (QBO), and Product staff meetings
• Ensure consistent, high-quality inputs, structured outputs, and disciplined follow-through across all forums
• Enforce mechanism standards (inputs, outputs, decision records, action tracking) and continuously improve operating rigor and effectiveness
• Executive-Level Synthesis & Decision Support
• Synthesize complex, cross-functional inputs into concise, decision-ready materials (scorecards, one-pagers, dashboards) for senior leadership
• Surface tradeoffs, risks, and misalignment early; frame decisions with clear options and recommendations rather than status reporting
• Inspection, Not Reporting
• Drive an inspection mindset across all operating reviews-focusing on metrics, drivers, deltas, and path-to-green
• Hold leaders accountable for clear ownership, measurable outcomes, and timely closure of commitments
• Cross-Functional Program Leadership
• Partner with Product, Engineering, Finance, Operations, and HR to ensure alignment across roadmaps, headcount, and financial plans
• Act as a trusted operator who challenges assumptions, drives clarity, and resolves dependencies without over-reliance on executive escalation
• Action & Decision Hygiene
• Maintain rigorous action tracking across all forums, including aging, escalation, and closure
• Ensure decisions and commitments are clearly documented and carried forward across cadences
• Drive continuity from QBO → MBR → WBR to ensure execution aligns with strategic commitments
• Business and Financial Acumen
• Analyze operating metrics, targets, trends, and variances; connect execution performance to roadmap, headcount, and financial outcomes
• Operate effectively in ambiguity, balancing incomplete data with the need for timely decisions
• Exceptional Written and Verbal Communication
• Produce clear, concise executive-level materials suitable for VP/SVP audiences and global teams
• Maintain strong meeting hygiene and consistently represent the operating model across stakeholders
• 8+ years of experience in program management, business operations, product operations, or a Chief of Staff-adjacent role
• Proven ability to manage complex, cross-functional programs at scale
• Strong analytical skills with experience working with business and financial metrics
• Excellent written and verbal communication skills, including executive-level presentations

Requirements

• Experience supporting Product or Engineering organizations in a technology company
• Demonstrated success building or scaling operating cadences (WBR, MBR, QBR/QBO)
• Strong executive presence with the ability to influence without authority
• Experience working in global, matrixed organizations
• Optional "Signal" Qualifications
• Prior experience in Product Operations, Business Operations, or Chief of Staff-adjacent roles supporting senior executives
• Demonstrated success evolving operating mechanisms as organizations scale in size and complexity
• Why This Role
• This role sits at the center of how the Product organization operates. You will directly impact how decisions are made, how priorities are executed, and how leaders stay aligned and accountable. It's a high-visibility position with meaningful influence across the business.

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Company Intel

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