Change & Implementation Manager

External

Edenpeople · United Kingdom

Full-timeOn-siteToday

AzureCI/CDComplianceGitLabGitLab CIJenkins

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

We're looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end‑to‑end accountability for how technology and business change is governed, executed, and embedded in a high‑volume, regulated, and fast‑moving payments environment. You'll provide strategic direction, lead and develop a high‑performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.

Responsibilities

Leadership & Strategy

Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.

Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.

Own and deliver the roadmap for process maturity, tooling evolution, and automation.

Represent Change & Implementation at senior and executive‑level forums, providing insight, assurance, and escalation.

Change, Release & Implementation Governance

Oversee end‑to‑end change governance including TRM, CAB, ECAB, and implementation readiness.

Define robust standards for implementation planning, risk assessment, validation, and rollback.

Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.

Ensure governance meets regulatory and audit requirements without constraining delivery speed.

CI/CD & Automation

Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.

Define standards for automated and low‑touch change, including eligibility criteria, monitoring, and risk thresholds.

Ensure full traceability from code commit through deployment and post‑implementation validation.

Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.

Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).

Operational Excellence & Reporting

Transform change management from a manual process into an automated, data‑driven capability.

Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.

Own PIR and RCA processes, ensuring corrective actions are followed through to completion.

Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.

People & Capability Development

Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.

Lead recruitment, succession planning, and capability uplift for the function.

Champion continuous improvement, learning, and modern change practices.

Change & Implementation Manager

About the role

Responsibilities

Requirements

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?