Additional Information
Lead and guide a technical team by offering technical coaching and advisory support, it's a big challenge with big impact. You were made for this.
As a Senior Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking Banking Personalization and Insights Team, you will play a crucial role in an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your contributions and capabilities will promote significant business impact, as you apply your deep technical expertise and problem-solving skills to address a wide range of challenges across various technologies and applications.
The Consumer & Community Banking division at Chase provides customers with a comprehensive range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. As a market leader in U.S. credit card sales and deposit growth, we offer the most widely used digital solutions and consistently rank first in customer satisfaction.
Job responsibilities
Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
Lead teams to deliver engineering solutions that have direct business and customer impact, ensuring projects are completed on time and within budget.
Collaborate with product, architecture, and other engineering teams to define scalable and high-performance technical solutions.
Apply deep technical expertise to design extensible and scalable systems, while coaching and developing both individuals and teams.
Ensure the team's work aligns with compliance standards, service level agreements (SLAs), and business requirements to achieve initiative objectives. Anticipate the needs and dependencies of broader teams.
Identify and address issues to execute the book of work, escalating concerns as necessary.
Proactively maintain high standards of operational excellence for production systems and encourage the development of new technological methods and techniques within the team.
Coach the agility lead and team to effectively implement and leverage agile practices.
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
Hands-on coding experience with Java or Python, SQL with up-to-date coding skills.
In-depth knowledge and experience in at least two of the following areas, with developing expertise in the others: High-throughput, low-latency microservice development using AWS services such as EKS, ECS, Fargate, and ELB.
Near real-time stream processing with services like Kinesis, Flink, ECS, and EKS.
High-volume feature engineering with systems such as Ray or Spark.
Strong background and experience in agentic systems.
Proficient in all aspects of the Software Development Life Cycle
Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security and Practical cloud native experience
Proven experience leading at least two scrum teams of technologists, with the ability to guide and coach teams to achieve goals aligned with strategic initiatives.
Demonstrated experience in hiring, developing, and recognizing talent.
Preferred qualifications, capabilities, and skills
Experience with recommendation and personalization systems
Experience working at code level
Strong soft skills, including presenting, negotiating, mentorship, and stakeholder management.
JPMorgan Chase · New York, NY